Capture the handoff
Collect the delivery photo alongside shipment and scan context.
Logistics verification
Turn delivery evidence into a clear handoff record.
Cross-check delivery photos with parcel counts, placement instructions and scan events so your team can resolve exceptions with context.
Compare against the shipment
Check visible quantity, placement and condition against the expected delivery.
Act on the exception
Request another view or recipient confirmation when the evidence does not resolve the delivery.
Follow the evidence
See the checks.
Understand the next step.
Example workflow / Shipment S-3081
Resolve the gap between scanned and delivered.
01 / Evidence
Select a source to trace its findings.
02 / Findings
What agrees, what conflicts, what is missing.
Placement follows instructions
The photo shows a reception handoff.
Parcel count differs
Two parcels are visible, but three were expected and scanned. The photo alone cannot resolve the difference.
Additional evidence needed
Request another view or recipient confirmation for the third parcel.
03 / YOUR RULE
If visible quantity differs from the manifest, open an exception instead of closing the delivery.
04 / NEXT ACTIONRequest confirmation → Delivery exception
Illustrative records and outcomes. Your evidence requirements, decision rules and review thresholds define the workflow.
Make each review actionable
Focus on the exceptions that matter.
Incomplete handoff photos
A single doorstep photo may not show every parcel or where it was left, so the capture is checked against the expected quantity and placement before the delivery closes.
Conflicting delivery scans
Scan events can record more parcels than the photo shows, so the discrepancy is surfaced with both sources instead of being marked delivered.
Time-consuming disputes
Resolving a missing-parcel claim usually means searching several systems, so each delivery keeps its photo, scans and instructions together with the finding.
Common questions
What does proof of delivery include?
The handoff photo, the expected parcel count and placement from the shipment record, scan events and recipient instructions. The workflow checks the photo against that context rather than on its own.
What happens when the photo and the scans disagree?
When fewer parcels are visible than were scanned, or the placement does not match the instructions, the delivery is not closed. The workflow opens an exception with both records and requests another view or recipient confirmation.
How is pricing scoped for proof of delivery?
Proof of delivery workflows are scoped by shipment volume, evidence sources, integrations and review needs, so pricing is set through discussion. Single-photo API checks and the other packaged products keep their per-unit catalog prices on the pricing page.