Collect required views
Guide claimants through the views needed for the reported loss.
Insurance verification
Make every claim photo part of the case.
Compare submitted damage images with the claimed event, repair estimate and related records. Give reviewers specific findings and evidence requests.
Connect images to records
Match the asset and damage areas across photos, the claim and the repair estimate.
Resolve coverage gaps
Request missing close-ups or supporting evidence and route unresolved discrepancies for review.
Follow the evidence
See the checks.
Understand the next step.
Example workflow / Claim C-1036
Understand the claim in context.
01 / Evidence
Select a source to trace its findings.
02 / Findings
What agrees, what conflicts, what is missing.
Reported area is visible
The claim and image identify the same rear panel.
Estimate includes another area
The front bumper repair has no supporting photo in this case.
Close-up needed
Request a closer view to assess the reported damage.
03 / YOUR RULE
If an estimate includes an unsupported damage area, request evidence before approval.
04 / NEXT ACTIONRequest bumper evidence → Adjuster review
Illustrative records and outcomes. Your evidence requirements, decision rules and review thresholds define the workflow.
Make each review actionable
Focus on the exceptions that matter.
Missing damage views
Claimants rarely know which angles an adjuster needs, so required views are defined for the reported loss and the missing close-up is requested at capture time.
Photos detached from the claim
Images arrive without a clear link to the asset or claimed event, so each photo is matched to the vehicle, damage area and claim record before review.
Unexplained estimate items
A repair estimate may include areas no photo supports, so unsupported line items are flagged and routed for review instead of being approved by default.
Common questions
Which claim photos does the workflow expect?
The views needed for the reported loss: the full asset, the damaged area in context and a close-up of each claimed damage point, plus any video or documents the claimant provides. Required views are defined per loss type and requested at capture.
What happens when a photo does not support the claim?
If an estimate includes a repair area no photo shows, or a submitted image does not match the claimed asset or event, the workflow flags the specific item and either requests the missing view or routes the claim to a reviewer with the sources attached.
How is pricing scoped for claim photo verification?
Claim photo workflows are scoped by claim volume, required views, integrations and review requirements, so pricing follows a discussion of your process. The single-photo verification API, vehicle inspections and appraisals keep their per-unit catalog prices on the pricing page.